• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎03-18-2024 03:48 PM

HP Recommended
Product: HP ProBook 455 15.6 inch G10 Notebook PC (719F6AV)

I have a message from HP Support Assistant that the battery needs calibrating.  Running the calibration check does not resolve the issue.

Trying HP PC Hardware Diagnostics >> Component Tests >> Power >> Battery Check

The check always returns a Cancelled result

The log message reads "Cannot retrieve Primary battery information"

I'm not sure where to go from here

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.