Notebook Operating System and Recovery

Can someone enlighten me how I can raise a formal complaint that doesn't include calling [content removed] or speaking to anyone from HP thats based in Tunisia.

I had to send my laptop off for repairs which took a total of 12 days to receive my laptop back from the day of pick up. This laptop is not just my way of gaming its my work from home laptop. I went 12 days without pay just for them to send my laptop back to me still broken. I used it to work then fired up a game after work and then my issues began again.

I have been on the phone 10-15 times today speaking to customer service demanding to speak to a manager to demand a replacement laptop or a full refund. Each time I was promised a call back will happen today but it didn't happen.

The last phonecall I made was to ask for my laptop to be collected and then all of a sudden they will do what they promised and actually arranged the collection. But because it was arranged so late in the day I cant have it collected the next day. So now again I am going to have to go without getting paid. I have rent and bills to worry about. HP are placing me in a vulnerable position.

I have had to find a company that allows you to rent a laptop. I have one arriving Friday which will cost me £80 for a month. This cost is on top of what I have already lost due to not being able to work due to HP supplying me a faulty machine and then failing to repair it.

This whole process has left me very stressed and depressed due to the financial loss I am facing. And to add to the stress the customer service team will lie to me and make different promises each time I call just to get rid of me.

I used to recommend HP to everyone but after this experience I will go out of my way to dissuade people to use HP.