• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.

‎05-08-2024 11:25 AM

HP Recommended
Product: HP Chromebase 21.5 inch All-in-One Desktop (2S9W1AV)

I have had my Chromebase for about a year and love it. However, it suddenly won't boot past a black screen that simply says "Something went wrong" I can't use the touchscreen, or bluetooth keyboard/mouse. It only gives me the option to click "advanced options" which brings me to a firmware log or debug info. Otherwise there is no option to powerwash, reset, or anything else. I purchased a USB keyboard with a reset key just to try that but nothing helps. Powering down using the ESC key, reset key, or any combination of key commands on restart does nothing.

 

Is there a reset hole that I can stick a paperclip into? What are my options? Thank you!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.