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‎06-10-2024 07:37 AM

HP Recommended
Product: HP EliteBook 840 14 inch G10 Notebook PC (6V5Y9AV)

Today, my HP Support Assistant started reporting an issue with the battery out of nowhere. It says the battery needs replacement. See attached images for the exact errors. This laptop is less than 2 months old.

Strangely, the battery check only results in this error when the laptop is connected to the docking station. The laptop is still able to run on battery power, and when it is, the battery check returns back to ‘normal’ result.

So I’m not blocked or anything, just asking if I should contact HP support to investigate, or maybe this is already a known issue and hopefully a false positive.

Cheers,
Benji2024-06-04 09_01_38-HP Support Assistant.png2024-06-04 09_00_56-HP Support Assistant.png

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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