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‎07-11-2024 01:09 AM

HP Recommended
Product: HP Notebook - 15-db1200ny
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have this crackling sound problem with my laptop that happened to me a few days ago, I think it happened to me when I updated my drivers, not just the audio drivers, all of them. This problem happened to me months ago and this isnt the first time that I'm getting it. And I didn't have this problem until a few days ago when I updated my drivers.The first time was pretty simple but this one isn't and it's really weird. When I'm watching a video offline, after a few minutes which is less than 10 minutes I get this crackling sound and when I puase or close the video for like 30 seconds and play it again, the crackling sound is gone and its normal again, this happens to me when I'm online too, watching a video or playing a video game. I've tried most of the online solutions and none of them worked, I think the problem is because of an incompatible driver but I don't know which and unfortunately I forgot to back up the drivers before updating them.

I'd be super happy if you help me. 

Thank you.

 

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