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‎08-10-2024 09:56 AM

HP Recommended
Product: HP EliteDesk 800 G4 Base Model Tower PC
Operating System: Microsoft Windows 10 (64-bit)

I accidently installed sure run in 2020 and have not been able to perform a full system backup since. backup software doesn't get control after initial startup and crashes the system when trying to exit the backup software. restart takes hp sure start 3 tries to make repairs. back up works fine on my HP laptop which never had sure run installed. I uninstalled hp sure run but back software still won't run. must be vestiges of sure run still in the system is there a clean up tool that will remove any vestiges of sure run that may be in the bios or elseware.

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