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‎08-11-2024 04:43 PM

HP Recommended
Product: HP 15-f2000 Laptop PC (30K17AV)
Operating System: Microsoft Windows 11

Dear HP Support Team,

I recently reset my HP laptop, and during the process, I lost access to the pre-installed Microsoft Word application that came with my device. When I attempted to retrieve it, I realized that I no longer have access to the application, and Microsoft informed me that I do not have a subscription associated with my account.

I believe the Microsoft Word application was included as part of a bundled software package when I purchased the laptop. Unfortunately, I do not have a separate product key, and I am unsure how to reinstall or recover the application.

 

Could you please guide me on how to restore the pre-installed Microsoft Word or provide any necessary recovery solutions? I would greatly appreciate any assistance you can offer in resolving this issue.

Thank you for your help and support.

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