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‎08-17-2024 12:21 PM

HP Recommended

I have a brand new HP Envy Inspire. I have been trying to print photos and it will not. It say “Remove any jammed paper and make sure the paper tray is installed properly,”. Well there no jammed paper and the tray is installed properly. I cleared the print queue and tried to print anything from Word but it keeps saying it’s jammed but when I flip over the printer, it’s clear. Suggestions?

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