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‎09-14-2024 10:20 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0118au

Hello. I’m having a serious issue with my audio on my HP laptop. I’ve owned this laptop for a little while now, but I’ve started hearing this crackling, static noise at random times while playing audio. Super annoying. I have Windows 11 and I’ve tried updating the Realtek drivers, turning off audio enhancements, running a troubleshooter, but nothing has worked. I’ve changed my driver update to the “High Definition Audio” instead of a Realtek driver, but it causes my volume to be reduced, and it’s a much lower sound quality. It DOES get rid of the crackling though. Also, I cannot open the B&O audio app with this driver installed. So, has anyone found a way to fix this issue, while maintaining the better quality of the Realtek drivers? Thanks, in advance.

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