• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Checkout the HP Cool Control for HP Spectre Notebooks Click here for tips and tricks to keep your device cool.

‎09-20-2024 01:52 AM

HP Recommended

Hi,

After the latest BIOS update (U71 Ver. 01.12.01 - 07/30/2024), we are experiencing issues with laptops not connecting to the docking station. The docking station does not light up.

We have tried updating everything we could think of. The only solution we have found is a hard reboot.

  1. Disconnect the docking station.
  2. Hold down the power button for 30 seconds until the computer shuts down, then hold the button down again for 30 seconds. After the 30 seconds, reconnect the docking station.

The computer will then show a black screen and make a lot of noise. After some time, it will come back, and everything works again. However, after about three days, the user experiences the issue again.

Has anyone experienced this issue and found a permanent solution, or does anyone know if HP is aware of this problem?

Device: HP EliteBook 860 16 inch G9 Notebook PC
Docking station: HP Thunderbolt Dock 120W G2
Connected with USB-C

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.