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‎09-21-2024 03:36 AM

HP Recommended
Product: HP230 Wireless Keyboard and Mouse
Operating System: Microsoft Windows 11

Hi - bought a HP 230 wireless keyboard and mouse combo in 27th August 2023 from Amazon. It has stopped working this week, and its not recognizing the keyboard or the mouse. When I unplug and plug the USB dongle into the computer the Device Manager does not recognize it (no update in the device list). The lights on the keyboard and mouse are OK so I think these items are OK. Serial No is not recognized on the HP website so I cannot get any assistance/replacement, however I see the device has a 2 year warranty. Please advise of any assistance with fixing this problem.

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