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‎09-29-2024 09:13 AM

HP Recommended
Product: HP ProBook 440 G8 Notebook PC IDS Base Model

Hello, so I have a Probook 440 G8, and when I saw the user manual, there is a fingerprint sensor

however, when I try to add my fingerprint, it says "We couldn't find a fingerprint scanner compatible with Windows Hello fingerprint", therefore I looked up the Internet searching for solution

 

I've been downloading and installing all sorts of biometrics drivers, go to Services and start WindowBiometrics, Go to Device manager and try instaling it manually, reset my laptop, but nothing works!

 

in the device manager there is no Biometrics section (I've enabled "show hidden devices ")

 

I went to the HP official driver and software, locate my Probook 440 G8 that is using Window 11 version 23H2 64x bit

 

in there there is a fingerprint driver in section Driver-Keyboard, Mouse and Input Devices 

it's called ELAN Fingerprint Sensor Driver and the version is 3.2.12011.10056 Rev.A

the file name is sp152998.exe

 

after I installed it, it doesn't add in the Device Manager automatically, so I add it manually by going to Action --> Add Drivers --> and I chose sp152998 folder

 

however, it says

Windows has successfully added and install all specified device

WbfUsbDriver.inf: Successfully added oem12.inf and installed on 0 device(s) 

 

and still there is no biometrics in the category.. please provide an answer

 

thank you

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