Printer Paper Jams & Feed Issues
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Hello,
I recently bought an HP Smart Tank 7602 All In One at Staples.
There is no slide adjuster to take-up the slack in the paper tray.
Every other printer I've ever used has a slider. Every other brand in Staples right now has that slider, including all the HP Laser printers.
The problem is:
1. There is nothing to hold the paper towards the paper pick-up area. Even if I slide the stack of paper all the way in when I install it - it can slide rearwards when I push the paper tray in. That especially happens when I'm down to a few sheets of paper.
2. If the paper is stacked towards the rear of the tray - it doesn't recognize it and reads "Tray Empty." It even does this with the tray half full of paper.
Yes. I have the paper tray collapsed all the way, as far as it can mechanically go, to set it at 8.5 x 11 paper. I even went back to Staples to show there tech rep on there store model. He doesn't understand why the adjuster is missing either. The gray button you see in the tray is: You squeeze it when you want to open the tray to 8.5 x 14. That is not the slack adjuster.
This is ridiculous. How can HP forget to design-in a paper size adjustment slider? Or is this a money saving cost cut? Either way, HP needs to include the slider that takes-up the slack in the paper tray, and send an updated paper tray to all it's customers.
Sincerely,
Rick
