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‎12-07-2024 02:10 AM - edited ‎12-07-2024 02:12 AM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fa-0000 (8Z8P7AV)

When playing a content with sound on bluetooth device, a BSOD appears. An audio or video file from local storage, YouTube or a podcast from Web - everything causes a blue screen. At the same time, the bluetooth headphones connected normally, there are no errors in the device manager. This happens with BT headphones of any manufacturer. The Bluetooth mouse works fine. I disconnected the mouse, turned off the Wi-Fi, left only the headphones and still a blue screen when the sound starts playing. I installed older drivers, it did not help. I can’t say exactly when it started, maybe after some kind of update, but I also reinstalled the system, that did not help. How to solve the problem?

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