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Guidelines
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HP Recommended
Microsoft Windows 10 (64-bit)

Steps performed:

1- Go to https://lens.poly.com/download

2- select windows 10 if not already selected

3- run the msi

4- I get admin rights required prompt 3 times throughout the whole process, and I continue each time (I do have the admin rights)

5- installation gets completed without error 

6- installation window closes after it "seems" it is done

7- Nothing happens, and the app is not installed when I check it from the programs.

8- No errors, no notifications, no log is being prompted so I don't know what is happening.

 

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