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‎02-20-2025 10:42 AM

HP Recommended
Product: HP Pavilion 15-cs2093nl

Hi everyone, I have a serious audio issue with my HP Pavilion 15 cs2093nl. Since February 2, 2025, my laptop suddenly stopped detecting any audio devices. In the taskbar, the volume icon has a white X, and in the Windows audio settings, it says "No audio output device is installed".

  • Bluetooth headphones work fine.
  • Wired headphones are not detected.
  • Realtek Audio appears in Device Manager, but sound doesn’t work.
  • Intel Audio for Displays is present.
  • No other devices are present in the controllers section.
  • The BIOS emits sounds when pressing invalid keys, so the hardware seems to work.

What I have already tried (without success)

  • Checked Windows Services: Windows Audio service is running.
  • Reinstalled Realtek Audio driver from HP’s official website.
  • Ran DISM and SFC scans to repair corrupted system files.

I have no idea what to do, I've tried a few more things but these are what i remember since I've been trying to fix this for a couple of weeks now.

Thanks in advance for any help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.