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‎02-20-2025 02:50 PM

HP Recommended
Product: HP ENVY 13-ay1000 x360 Convertible PC (3T488AV)

The audio on my laptop stopped working after a Windows update.

The laptop works fine, but the speakers and microphone don’t work at all. I tried to fix it by performing all the classic troubleshooting steps (updating/uninstalling the drivers and rebooting the PC) but nothing worked. I also tried installing the drivers from the HP website, but still no success.

I ran HP’s hardware tests in the BIOS, and the speakers and microphone worked there. I also performed HP’s diagnostics, which reported that everything was working fine. I then uninstalled and reinstalled the drivers from Realtek’s website. This partially fixed the issue (the speakers and AUX worked) but if I restart my laptop, Windows updates the drivers again, and I lose audio.

I know that resetting the laptop might fix the problem, but I’d prefer to avoid that if there’s another solution.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.