• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎03-03-2025 03:51 AM

HP Recommended
Product: HP ENVY 15.6 inch Laptop PC 15-ep1000 (322X7AV)

Can anyone help me get a fresh copy of Windows installed on a clean fresh new SSD? The original SSD failed completely  -about 5 days after the warranty expired!.

Bought a new SSD and physically installed it. Tried to run a fresh Windows 11 install from a USB stick with a freshly downloaded copy of Windows 11. However, the install fails very early in the process and I get an error that it can't recognise some device or that some device driver is missing. Reading around various forums it seems that I need to modify the installation files on the Windows 11 bootable installation USB stick so that the install process has access to the necessary extra device drivers. However I have no information about what extra drivers I need to add to the Win11 install USB image, or precisely how to add them.

I can boot the laptop with e.g. Ubuntu, and install Ubuntu onto the new SSD fine, so I know that the device is working fine

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.