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Hello. The original Hard drive SSD  in my HP 15 I3 intel is broken. I am trying to install a  brand new ssd . I booted  the laptop with the USB   made with windows media downloader and everything goes well up to a point in the process where it does not recognize the SSD , and the BIOS in the laptop neither (or at least I can not find it) and same with DiskPart.

I saw a solution here downloading  a chipset in the same USB  I prepared, but as  my HP is not working, As instructed, I tried to download it in another computer and it is rejected by the non HP computer I use.  Is it possible  to get this important driver  somehow else and then I can load it in my USB? thanks

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