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‎05-22-2025 10:11 AM

HP Recommended

My brand new sprocket studio seems defective. 

I have 3 brand new cartilage included it what i bought. Tried to insert one and it was so hard to put inside. It’s like theres something blocking the way. I tried to put pressure went in and closed it tried to print it shows in the app to put a new cartridge. I tried to remove it again it was hard so i did and the cartridge is all messed up. I have 2 more I used another one and did it slowly put had to put pressure for it to get inside. same thing happens. Is the printer the problem or is there something i missed??? i saw a few other people has the same problem but i did not see any solutions. 

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