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‎06-10-2025 12:07 PM

HP Recommended
Product: OMEN by HP 16.1 inch Gaming Laptop PC 16-xd0000 (758R2AV)
Operating System: Microsoft Windows 11

Laptop doesn't charge while system is powered on and adaptor is connected. It only charges when the system is powered off. 

Checked in the bulletin that this occurs due to EC switching to incompatibility mode. 

 

Any solution for this.

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