Business Notebooks

On 27 Jun, after a notification came up to restart for the firmware upgrade, I unsuspectingly restarted my laptop. It went on and raged for some 15 minutes – on and off and lighting up and revving up like I had never ever heard before or knew a laptop can rev up so furiously – so after all that, it started apparently as per usual, but it actually completely drained the battery down to 9%. Well, it did not in reality, but only showed the battery at 9% when mouse hovered over the battery icon. Left it plugged in all night but it was still at 9% and not charging in the morning. HP Assistant did not think there was anything wrong with the battery, but the HP Power Management software said it was at 9% and charging. IT WAS NOT CHARGING. There was absolutely nothing I could do to make it start charging.

On the phone with tech support, he suggested to go back to previous version firmware, HP Bios and System Firmware 01.08.00, which I downloaded from HP site, and installed, and upon logging in, it showed battery as normal at 95%, but then it immediately came up with another message to restart. So I did, and it again went on and installed the new firmware version, this time with no light or sound show, but it came back and I logged in,  and again the battery was showing 9%. So now I cannot unplug my laptop from the power supply any more!

Surely I can’t be the only one experiencing this? What could possibly be the solution? I cannot go back to old version firmware because as soon as I do, the next restart it will again go ahead and install the new version.