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‎07-16-2025 01:47 PM

HP Recommended

I have a Sprocket Studio that I have been using for 4 years and have absolutely loved. As I was printing pictures last week it stopped printing randomly and I have not been able to get it to print since. Everything will turn on like normal, it will load pictures into the “app queue” and says sending and then after it is finished it will say “print queue paused” and the play button in the app is greyed out and it will not print. I have tried a factory reset. I have removed the app from my phone. I have forgotten the device from my Bluetooth and reconnected it. The paper is in the tray correctly. I have unplugged everything and plugged it back in. I have restarted my phone. The toner cartridge is new. I have tried connecting it to a different device and the Bluetooth on their phone can’t find the printer but if I connect it on my phone it will pair again. Can anyone think of anything that might help?? 

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