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Victus by HP Gaming Laptop 15-fa0000 (680A7AV)

I’m experiencing a persistent Bluetooth issue on my HP Victus 15 laptop with the following specs:

  • Processor: 12th Gen Intel(R) Core(TM) i7-12650H @ 2.30GHz

  • Graphics Card: NVIDIA GeForce RTX 3050 Ti

  • OS: Windows 11 (fully updated)

  • Drivers: Have tried both Intel and MediaTek Bluetooth drivers (latest from HP support site)

The Problem:

  • Bluetooth connects to my earbuds initially but disconnects after a few minutes.
  • After disconnection, the Bluetooth toggle disappears from Settings and Quick Settings.
  • Event Viewer Shows:
    Source: BTHUSB
    Event ID: 17
    Message: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded.
  • Windows Troubleshooter was also unable to solve the issue and returned:
    There was a problem trying to fix the unresolved error for your Bluetooth radio. (Error: 0x1)
    Unfortunately, I wasn't able to solve your problem.
  • I also found USB errors like:
    Device USB\VID_0000&PID_0002\… had a problem starting.
    Driver Name: usb.inf
    Problem: 0x2B (Driver failed to load)

Steps I have already tried:

  • Uninstalled the Bluetooth device from the device manager itself (the one with adapter)
    • After uninstalling and rebooting the system it didn't show up in the device manager and even tried installing the drivers from the site.
    • Doing that nothing showed up under Bluetooth, and under USB controllers, "Unknown USB Device (Device Descriptor Request Failed)" appeared with an yellow/orange exclamation in the icon.
    • Checking for updates in HP Support Assistant, I had got 3 or 4 updates and there was a popup saying "Mediatek Bluetooth Adapter should not be looked for as it has been removed" or something along the lines of the given statement.
  • Removing all the unknown USB Devices and rebooting repeats the same problem.
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