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07-23-2025 01:08 AM - edited 07-23-2025 01:11 AM
Product: Victus by HP Gaming Laptop 15-fa0000 (680A7AV)
I’m experiencing a persistent Bluetooth issue on my HP Victus 15 laptop with the following specs:
Processor: 12th Gen Intel(R) Core(TM) i7-12650H @ 2.30GHz
Graphics Card: NVIDIA GeForce RTX 3050 Ti
OS: Windows 11 (fully updated)
Drivers: Have tried both Intel and MediaTek Bluetooth drivers (latest from HP support site)
The Problem:
- Bluetooth connects to my earbuds initially but disconnects after a few minutes.
- After disconnection, the Bluetooth toggle disappears from Settings and Quick Settings.
- Event Viewer Shows:
Source: BTHUSB
Event ID: 17
Message: The local Bluetooth adapter has failed in an undetermined manner and will not be used. The driver has been unloaded. - Windows Troubleshooter was also unable to solve the issue and returned:
There was a problem trying to fix the unresolved error for your Bluetooth radio. (Error: 0x1)
Unfortunately, I wasn't able to solve your problem. - I also found USB errors like:
Device USB\VID_0000&PID_0002\… had a problem starting.
Driver Name: usb.inf
Problem: 0x2B (Driver failed to load)
Steps I have already tried:
- Uninstalled the Bluetooth device from the device manager itself (the one with adapter)
- After uninstalling and rebooting the system it didn't show up in the device manager and even tried installing the drivers from the site.
- Doing that nothing showed up under Bluetooth, and under USB controllers, "Unknown USB Device (Device Descriptor Request Failed)" appeared with an yellow/orange exclamation in the icon.
- Checking for updates in HP Support Assistant, I had got 3 or 4 updates and there was a popup saying "Mediatek Bluetooth Adapter should not be looked for as it has been removed" or something along the lines of the given statement.
- Removing all the unknown USB Devices and rebooting repeats the same problem.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.