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Solved!

Sprocket completely dead.

HP Recommended
Sprocket 200

I used the sprocket about 3 times when I bought it.  Tried using it a couple of weeks ago which was about a year plus since I bought it.   Completely dead.  Red light flashes on and off.  Got on to this forum and tried the options quoted there.  To no avail.  Contacted HP themselves and they could do nothing bar offering me a partial discount against a new one!!!!! The warranty was out by a couple of months on the product.   Got on to my local repair shop and they could do nothing either.  Told me this often happens on like small products.  Not much use to me.  Completely and utterly dis-satisfied.  I should be offered a new one.  

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HP Support Agent
HP Support Agent
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HP Recommended

Hi @ClaireChristine

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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