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Honor Student
Posts: 3
Member Since: ‎07-13-2018
Message 1 of 3 (320 Views)
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HP 3D SLS PRO S3 USB key application corrupted?

Product Name: HP 3D Structured Light Scanner Pro S3
Operating System: Microsoft Windows 8.1 (64-bit)

I recently purcahsed a HP SLS Pro S3 and today was going to be my first day of use.

 

Following the start up guide, I tried to start the HP_3D_Scan_Setup_5.1.0.exe application. After I run it as an administrator and select my language an Error window apears that says " The soure file is corrupted." with no other option other than to press 'Ok'

To verify if it was my laptop or the key I attemtped to run in on my desktop that also runs Windows but the issue occured. Is this repairable? Can it be replaced? I really would like to use my 3D scanner soon.

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Re: HP 3D SLS PRO S3 USB key application corrupted?

Grad Student
Posts: 317
Member Since: ‎10-31-2016
Message 2 of 3 (269 Views)

Re: HP 3D SLS PRO S3 USB key application corrupted?

Hello,

 

I gave you an answer in this post:

https://h30434.www3.hp.com/t5/3D-Scanning/cannot-contact-support-for-david-3D-scanner-problem/m-p/67...

I am an HP Employee

Original David Team Member
Honor Student
Posts: 3
Member Since: ‎07-13-2018
Message 3 of 3 (242 Views)

Re: HP 3D SLS PRO S3 USB key application corrupted?

Thank you.

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