HP probook 4530s Unknown device driver hardware ID: USB\VID_138A&PID_003C&REV_0086 windows 10

[MorrisQC]

Hi all, 

HP Probook 4530s windows 10 looking for drivers for this hardware ID:

USB\VID_138A&PID_003C&REV_0086

USB\VID_138A&PID_003C

I think its for the finger print scanner, any help will much appreciated.

thank you.

[Paul_Tikkanen]

Hi:

You need this driver for that device...

This package contains the driver that enables the Validity Fingerprint Sensor in supported notebook models that are running a supported operating system. The fingerprint sensor scans fingerprints for use with biometric security applications.

https://ftp.hp.com/pub/softpaq/sp58501-59000/sp58900.exe

[MorrisQC]

Thanks for your reply, I did install this driver many times but still no luck, I found the same link in other posts leading to the same file,  so far I downloaded the same file 3 times.

[Paul_Tikkanen]

You're very welcome.

You will have to manually install the driver then.

See if this works...if you didn't delete the driver folder, go to the device manager, click on the problem unknown device.

Click on the driver tab.   Click on Update Driver.

Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.

That folder will be located in C:\SWSetup\sp58900.

Make sure the Include Subfolders box is checked, and the driver should install.

Then restart the PC.

Here is a partial copy and paste of the driver setup information file which shows driver support for the hardware ID you posted...

[Validity.NTamd64]
%VfsUsbDeviceName003c%=Biometric_Install, USB\VID_138A&PID_003c