Startup Problems

[Tru3DScans]

I received my scanner and have set everything up on my laptop.  (I have a dual camera setup but have only setup a single camera at this point (DAVID-CAM-4-M)).  I also have a turntable and have set that up.

Desktop is set to 'Extend'.

I installed the software from the USB flash drive and re-booted... all went fine.

When I first went to start the software, an HP rebranding dialog popped up and I clicked OK.  Then a dialog popped up that said there is a later version 5.2.  I chose to install it and it downloaded and installed just fine (it put the new files into the David folder that was created upon original install).  I then re-booted again.

When I went to start the software, it started and displayed the interface.  It recognized the camera and the projector is displaying the pattern and the interface was showing the camera output.

I continued to read the instructions and watch tutorials to learn how to setup and calibrate.  When I looked back at the interface, it said the camera had failed... or something like that.  I tried to use the button to turn the camera OFF and then ON but the interface seemed frozen.  I killed the process.

Then I tried several times to start the software again.  Each time I try to start the software now, the program is shown on the taskbar but the interface is not displayed on the screen.  As I try to click the taskbar button, the interface is not displayed.

If I look in Task Manager, it shows:

HP 3D Scan - Projection Window      Running

HP 3D Scan Pro 5.2.1      Running

If I try to 'Switch To' these programs, they are not displayed on the screen.

All this time, the pattern is displayed from the projector.  I can not get the software interface to display on screen.

Any idea what I am doing wrong?

Thanks!

Mike

[Tru3DScans · Accepted solution]

OK, I got it sorted.

The scan software interface window was reduced to nothing in size and off screen.  If I Maximized the window, it would appear onscreen.  If I Restored the window it would disappear.  I used the window Move function to get the window resized and back on screen.

Thanks anyway!

Mike