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USB Key Corrupt - License status: No license file found

HP Recommended
DAVID SLS-3
Microsoft Windows 10 (64-bit)

I tried to start the David Scanner software with USB dongle plugged in. I get a message indicating no license file found. When I check the dongle I get a message stating that its unaccessible and is either corrupt or unreadable. Any advice? Assistance would be most appreciated.

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HP Support Agent
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Message 2 of 3
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@timvn
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Could you please share the picture of the error message?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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Hello,

 

Thank you for getting back to me.

The product number of my device is Y8C52AA#ABA. 

Attached are screen grabs of the messages I get. Do you need anything else from me?

Again, I appreciate you getting back to me to help me resolve this issue.

Annotation 2020-02-04 063550.pngAnnotation 2020-02-04 063500.png

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