USB Key Corrupt - License status: No license file found

[timvn]

I tried to start the David Scanner software with USB dongle plugged in. I get a message indicating no license file found. When I check the dongle I get a message stating that its unaccessible and is either corrupt or unreadable. Any advice? Assistance would be most appreciated.

[Echo_Lake]

@timvn
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
• Could you please share the picture of the error message?

Keep me posted for further assistance.

[timvn]

Hello,

Thank you for getting back to me.

The product number of my device is Y8C52AA#ABA. 

Attached are screen grabs of the messages I get. Do you need anything else from me?

Again, I appreciate you getting back to me to help me resolve this issue.