01-30-2020 02:37 PM
I tried to start the David Scanner software with USB dongle plugged in. I get a message indicating no license file found. When I check the dongle I get a message stating that its unaccessible and is either corrupt or unreadable. Any advice? Assistance would be most appreciated.
02-03-2020 03:41 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- Could you please share the picture of the error message?
Keep me posted for further assistance.
I am an HP Employee
02-04-2020 07:42 AM
Thank you for getting back to me.
The product number of my device is Y8C52AA#ABA.
Attached are screen grabs of the messages I get. Do you need anything else from me?
Again, I appreciate you getting back to me to help me resolve this issue.