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‎07-31-2026 04:09 PM

HP Recommended
Product: HP ZBook 8 G1as 14 inch Mobile Workstation PC (BL7M2AV)
Operating System: Microsoft Windows 11

My ZBook 8 G1as is connected to 2 UHD (4K) displays via a Thunderbolt Dock G4 120W. Up to today, it just worked fine - both displays had a resolution of 3840*2160 w/10bits.

However, after todays update of the AMD Software to version 25.20.50.1, the can only be configured to a resolution of 2560*1440 (also with 10bits).

I tried to configure a custom resolution (3840*2160), but no success. Any ideas how to fix this?

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Accepted Solutions

‎07-31-2026 04:35 PM

HP Recommended

Fixing the issue was simple! I performed a factory reset in the AMD Software Pro Edition. That did the trick.

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1 REPLY 1

‎07-31-2026 04:35 PM

HP Recommended

Fixing the issue was simple! I performed a factory reset in the AMD Software Pro Edition. That did the trick.

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