• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended

The user manual of my monitor HP Z34c G3 explains that in order to use Windows Hello, I must download the Windows Hello driver from the HP support website.

 

Manual says:

Download HP Windows Hello software driver from http://support.hp.com/us-en/drivers/products.

 

No matter how much I search, I cannot find it. Any help?

3 REPLIES 3
HP Recommended

Hi @AlexRi 

 

Windows Hello is part of the Windows operating system. If you do not have an IR webcam, you cannot use Windows Hello.

To verify this, open Device Manager, go to webcam, and check that you have two drivers: one is normal and the other should say IR.

HP Recommended

My monitor has an IR camera and (aledgedly) supports Windows Hello. As mentioned, the manual explains how to download the Hello driver, but I cannot find it at the location linked to.

HP Recommended
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.