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- Cannot get Windows Hello to work and cannot find driver

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08-14-2025 06:56 AM
The user manual of my monitor HP Z34c G3 explains that in order to use Windows Hello, I must download the Windows Hello driver from the HP support website.
Manual says:
Download HP Windows Hello software driver from http://support.hp.com/us-en/drivers/products.
No matter how much I search, I cannot find it. Any help?
08-14-2025 09:40 AM
Hi @AlexRi
Windows Hello is part of the Windows operating system. If you do not have an IR webcam, you cannot use Windows Hello.
To verify this, open Device Manager, go to webcam, and check that you have two drivers: one is normal and the other should say IR.
08-18-2025 08:53 AM
Install this drivers
Driver-Display / Monitor
https://ftp.hp.com/pub/softpaq/sp136001-136500/sp136133.exe
HP Display Center
https://ftp.hp.com/pub/softpaq/sp157501-158000/sp157944.exe