HP Display Control Update 4.9.25.0

[Gordy55]

Hi Guys, sorry if this has been asked before but each time I switch on / reboot my pc the following message appears, even though I have previously installed the update. Any ideas?

Many thanks.

[Deep_World · Accepted solution]

Hi @Gordy55,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Are you seeing the update prompt as a pop‑up notification or within HP Support Assistant?
• Does the installation appear to complete successfully, or does it fail midway?
• Have you noticed any display issues (brightness, color profiles, etc.) since this started?

Here are a few troubleshooting steps you can try:

1. Uninstall and reinstall HP Display Control: Go to Apps & Features in Windows, uninstall HP Display Control, then download and reinstall the latest version directly from the HP Support site.
2. Clear HP Support Assistant cache: Sometimes the tool doesn’t recognize completed updates. Open HP Support Assistant, check for updates again, and clear any pending update history.
3. Check Windows Updates: Make sure your system is fully updated, as missing patches can cause conflicts with HP utilities.
4. Run HP Hardware Diagnostics: Restart your PC and press F2 to run diagnostics. This ensures there are no underlying hardware issues affecting the display.
5. BIOS and driver updates: Visit the HP Support page for your model and confirm that BIOS and graphics drivers are up to date, as outdated drivers can trigger repeated update prompts.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World

 

[JoeL474]

I get the same popup screen to update HP Control Display that is shown above. Is it legitimate? When I go to HP Support Assistant this update is not listed.

[nevadafruit]

I get also the same pop up every time i start my PC.  The file downloads and runs but it does not go to step 2, and it keeps popping up every time i start my PC.

I cant find this software on the HP website and no help from HP.

How can I locate and download this HP display control version 4.9.25.0 ? And how can I get rid of that pop up?