HP Printer

[Navupiya]

Case Number case#(edited)– Created

case#(edited)as well

Product Description:	HP Color LaserJet Pro MFP 3301fdw
Product Number:	499Q5F
Serial Number:	edited SN#
Case Subject:	Escalate the issue

Case Subject:

HP Color LaserJet Pro MFP 3301 Serial Number: #(edited) Product: 499Q5A Firmware version: 6.17.5.34-202412122146 Start date: Jan 27, 2025, 6:36:20 PM We just bought brand new printer and it is not working properly, need to restart to do any scan or print everytime. Feeder not working no one is supporting

[VikramTheGreat]

Hi @Navupiya,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

"I was reviewing the details and noticed that you recently reached out to the phone support team. From what I see, it looks like the technician was able to assist you in resolving the issue.
 

I just wanted to check in—has everything been fully sorted with your new printer, or are you still experiencing any difficulties? If there's anything else I can do to help, please let me know. I'm happy to assist!"

Keep me posted

VikramTheGreat

HP Support 

[Navupiya]

Issue is still here. It is hardware issue, not scanning from flatbed. However we have wasted more than 4 hours with HP support tech, however issue is still there. 
I want to escalate the issue

[VikramTheGreat]

Hi @Navupiya,

Thank you for reaching back out. I’m sorry to hear that the issue is still unresolved. Based on the details shared, it appears that the printer is registered under two different names. In cases like this, where the product shows a different registered name, could you please confirm if this is a personal printer or if it’s being used by multiple people?
 

Additionally, if you have any current case numbers, please share them so I can look into this further and assist you better.

 Keep me posted

VikramTheGreat

HP Support