Is there no way to live chat HP for customer service/assistance anymore?

[chiggi64]

Sometimes I can get through to HP live chat; actual HP people who are knowledgeable and nice and helpful.  But most of the time when I try to live chat, I get this Limitless thing.  The people on there don't do anything except say someone will contact you but no one ever does.  It is like an answering service; they don't actually do anything to help you when you have a problem.  I  am baffled as to why HP uses them unless it is to deflect customers wanting help.  That is certainly not good customer service.  I am just at my wit's end trying to get any help from them online.

If anyone knows how to get hold of actual HP employees doing live chat customer service, please tell me how. I've tried a dozen links and can only get Limitless so therefore have to phone.  I prefer live chat because I like things in print for proof of what was promised to me; instructions, links etc.

[Max3Aj]

@chiggi64, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's serial number or product number with us via private message? 

Need help finding your product number? We've got you covered! Check out this handy guide:  

https://support.hp.com/in-en/document/ish_2039298-1862169-16 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 
 

Now, let's dive into the issue! Could you please elaborate on what's happening with your PC? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

Max3Aj