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‎01-29-2025 03:32 AM - last edited on ‎01-31-2025 07:10 AM by Retired

HP Recommended

Hi,

 

My keyboard has always worked fine but recently the up and down arrows keep freezing.

Any ideas?

Category:
3 REPLIES 3

‎01-31-2025 08:00 AM - last edited on ‎02-17-2025 01:51 PM by Community Manager

HP Recommended

Hi @PacificPeter,

Welcome to the HP support community.


 If your HP laptop's up and down arrow keys aren't working, the most likely culprit is an activated "Scroll Lock" function; try checking if Scroll Lock is on by pressing Fn + Scroll Lock on your keyboard, then restart your computer to see if the issue is resolved. 

For further assistance, kindly share your product's model name or serial number over a private message as we value your privacy.
 

VikramTheGreat

HP Support

 

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‎02-22-2025 01:16 AM

HP Recommended

Hi,

 

I have found out that it is actually a Bios issue but thanks for your reply.

 

Peter

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‎02-22-2025 07:21 AM

HP Recommended

Thank you for your response,

 

Is there anything else that I can help you with today?

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Take care and have a great day ahead!

 

VikramTheGreat

HP Support

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