Laptop hinges braking and casing braking & separating around the hinges as well as, along the sides.

[RandM2]

Laptop hinges protruding through the plastic casing and separating the top & bottom of the laptop's base. The casing is braking & separating which exposes the electronics as well. 

HP Laptop 17t.

This is my second go around with this dilemma on this laptop. It took 2+months to get it back the first time, I have treated this unit with tender loving care. Yet this cheaply made casing will crack and separate no matter how carefully it is cared for.

I am connecting in hopes of resolution & repair to this problem. I've had other brands of laptops in my long tenure and have never experienced this type of a defective product. The only reason I departed with my last DELL was after 8 years of it's quality workmanship, the software compatibility expired. PLEASE HELP!!

[Kuroi_Kenshi]

Hi @RandM2,

Welcome to the HP Support Community! 

I'm sorry to hear about the hinge and casing issue with your HP Laptop 17t. To assist you better, could you please share a picture of the damage? If you've already had it repaired before, kindly provide the case number (if available). Also, please send me the following details via private message:

First Name:

Last Name:

Serial Number:

Product ID:

Contact number:

Full Address:

Country:

Pincode:

Email:

Best Time to Reach: 

Previous repair details (if available):

I'll do my best to help you with a resolution.

Take care and have an amazing day ahead! 🚀

Best regards,