Omnibook Ultra Flip bluetooth freezing

[TimG528]

I found https://h30434.www3.hp.com/t5/AI-PCs/Bluetooth-Issues-with-Omnibook-Ultra-Flip/td-p/9236370 and tried the steps in there, but that didn't work for me.

The issue is that ever since I got it, my Omnibook's bluetooth freezes and I can't use my mouse or keyboard with it. They work fine with other devices, and most of the time turning bluetooth off and on in Windows solves the issue for a time. I last did it 10 minutes ago, if that gives an idea of the frequency.

Sometimes, the bluetooth will start working on its own, without me doing anything. Sometimes, the bluetooth will just freeze in the middle of a sentence ( while both unplugged and plugged in ), so I doubt it's turning it off while it's unused or to save power.

Has anyone experienced this and gotten a solid fix that lasts for more than a few minutes or days?

[Raj2111]

Hi @TimG528 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today. It sounds frustrating to deal with Bluetooth disconnecting frequently, especially when your new HP OmniBook Ultra Flip 14 is otherwise performing well. Since you've already ensured that Windows 11 and the Bluetooth drivers are up to date, there are still a few troubleshooting steps you can try to resolve this issue. Here's a comprehensive guide to help:

1. Check Power Management Settings

• Go to Device Manager:
  1. Press Windows + X and select Device Manager.
  2. Expand the Bluetooth section.
  3. Right-click on your Bluetooth adapter (it should be listed under Bluetooth or Network Adapters) and choose Properties.
  4. Go to the Power Management tab.
  5. Uncheck Allow the computer to turn off this device to save power.
  6. Click OK and restart the laptop.

2. Uninstall and Reinstall Bluetooth Drivers

1. In Device Manager, right-click on your Bluetooth adapter under Bluetooth or Network Adapters.
2. Select Uninstall device.
3. Restart your laptop, and Windows should automatically reinstall the necessary Bluetooth drivers.

3. Update Bluetooth Drivers Manually

• Even if Windows shows the drivers are up to date, it's worth checking the HP support page to see if a newer version is available.
  1. Go to HP Support and enter your laptop’s model number.
  2. Look for Bluetooth drivers in the Software and Drivers section and download the latest version. Click here
  3. Install the driver and restart your laptop.

4. Check Bluetooth Services

• Ensure the necessary Bluetooth services are running in the background.

1. Press Windows + R to open the Run dialog box.
2. Type services.msc and press Enter.
3. Scroll down and look for Bluetooth Support Service.
4. Right-click on it and choose Properties.
5. Make sure the Startup type is set to Automatic, and if the service isn't running, click Start.
6. Click Apply and OK.

5. Reset Bluetooth Settings

1. Settings > Devices > Bluetooth & Devices.
2. Turn Bluetooth off, then back on again.
3. If any Bluetooth devices are paired, remove them and try to reconnect them to see if the issue persists.

6. Check for Windows Updates

1. Go to Settings > Windows Update > Check for updates.
2. Install any new updates, especially if there are cumulative or optional updates that may address Bluetooth issues.

7. Disable Bluetooth LE Enumerator (Optional)

1. Open Device Manager.
2. Expand the Bluetooth section.
3. Right-click on Bluetooth Low Energy Enumerator and select Disable device.
4. Test to see if this improves connectivity. If it does, you can leave it disabled, but be aware it may affect certain Bluetooth Low Energy (LE) devices.

8. Check BIOS Settings

1. Restart the laptop and press Esc or F10 (depending on your laptop model) to enter the BIOS.
2. Look for Advanced or Integrated Peripherals section and make sure Bluetooth is enabled.
3. Save changes and exit.

9. Perform a System Restore

1. Type System Restore in the Windows search bar.
2. Select Create a restore point.
3. Under the System Protection tab, click System Restore and follow the prompts.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[TimG528]

I've done all of these except a system restore, it's still an issue.

[A_Gayathri]

Hi @TimG528,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!