Order keeps getting declined

[ginejil]

Hi everyone,

I tried to place my order for several times, but keeps getting declined. The first time, it went through in the beginning, but I got the email later saying the order is declined. I called the number in the email, but they said they can not tell me why my order is declined and suggested me to buy the laptop from other retails. 

I tried several times after this, but got declined immediately after placing my order. Does anyone know how to fix this? Thanks. 

[VikramTheGreat]

Hi @ginejil,

Welcome to the HP support community.

I’m truly sorry to hear about the frustrating experience you’ve been having while trying to place your order — I can imagine how disappointing and confusing it must feel to be so close to getting the HP Product you’ve been looking forward to, only to have it slip away without a clear reason. That sense of anticipation turning into uncertainty isn’t what we want for any of our customers.
 

We want to turn this around for you. Do reach us via a private message and let me know what product you are looking for.

To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[ginejil]

Hi, 

I have troubles finding the option you mentioned for private message.

I did not see any icon next to my profile. 

Sorry that I am not familiar with the functions.

[VikramTheGreat]

Hi @ginejil,

My apologies that you have to face trouble. We have enabled the Private message function, Please reach out with the details on the Private message so we can help you better.

 To access your private messages, simply click the private message icon in the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support