Ram increase possiblity

[Priyanka_Barua]

my current laptop model is "Product number: 943V8PA#ACJ Serial number: 5CD338K1W6" and its storage is 16 GB RAM but i iwant to increase it to 32 GB RAM and will that be possible as i have 2 slots 8 GB each 

[Paul_Tikkanen]

Hi:

HP only has the service manual for the original 15s-fq0000 model series and that manual indicates the max memory is 2 x 8 GB.

Maintenance and Service Guide HP 15 Laptop PC

You can run this command to see how much memory your notebook can support:

1. In the search box, search for cmd and click Run as administrator.

This will open the command prompt.

2. Once command prompt is opened, type wmic memphysical get maxcapacityEx and press the enter key.

There, it will show the maximum RAM capacity your PC's motherboard can support.

The capacity is shown as Kilobytes, so you have to convert it to Gigabytes by dividing the number provided in the report by 1,048,576.