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‎07-28-2025 12:08 PM

HP Recommended
Product: HP Envy x360 14 inch 2-in-1 Laptop PC 14-fc0000 (8Z8M1AV)

<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<title>Replacement Request</title>
</head>
<body style="font-family: Arial, sans-serif; line-height: 1.6;">
<p>Dear Sir/Madam,</p>

<p>
I am writing to bring to your kind attention an issue concerning the HP laptop
(<strong>Model:</strong> HP NBPC 14-FC0100TU,
<strong>Invoice No:</strong> AIVM/25260451) that I purchased on
<strong>25th July 2025</strong> from Asian Infotech, New Delhi. Kindly refer to the
attached invoice for complete purchase details.
</p>

<p>
I have observed that the laptop is generating <strong>excessive heat</strong> even during
normal usage for a few hours. Moreover, the <strong>battery backup is significantly low</strong>,
which is impacting my day-to-day work.
</p>

<p>
Upon further inspection, I checked the browsing history and was surprised to find traces of
usage dating back to <strong>February 2025</strong>, much before the date of purchase. Additionally,
I have noticed that the <strong>warranty</strong> of the laptop is valid only up to
<strong>23rd September 2025</strong>, which is unusually short considering that the laptop
was purchased in July 2025.
</p>

<p>
These findings raise concerns that the laptop may not have been brand new at the time of delivery.
I kindly request you to verify the product credentials

Reply
1 REPLY 1

‎07-30-2025 09:04 AM

HP Recommended

@Sajia, Welcome to the HP Support Community! 

 

We're here to help you tackle that laptop replacement! Don't worry, we've got your back! 

 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

 

We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

ZOEY7886
I am an HP Employee

Reply
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