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‎12-13-2025 06:36 AM

HP Recommended

I have a windows 11 PC, which is 3 years old. It has i5 core and a touchscreen. The problem I'm facing : laptop stuck on loading screen with hp icon. Doesn't load. So, I need to reset with my files saved. I need an experts help here. Either to make it work or save files in an ssd/usb and then reset

1 REPLY 1

‎12-14-2025 06:03 AM

HP Recommended

Hi @773910010abcd,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I'm here to help with questions related to HP products and services. For your issue, I recommend trying the following steps to recover your files and potentially resolve the boot issue:
 

Safe Mode Boot: Try booting your computer in Safe Mode. This can sometimes bypass start-up issues. To do this, turn on your PC and repeatedly press the Esc key until the Startup Menu appears. Select F11 for System Recovery, and see if you have an option to boot in Safe Mode.


System Recovery Options: Within the System Recovery environment, you might have an option like "Enable Safe Mode". If you can boot into Safe Mode, you can back up your files from there.


Use a Bootable USB: If you can't access Safe Mode, consider using a bootable USB drive with a Windows installation on it. Boot from this USB and select the option for Repair Your Computer, which might allow you to access recovery tools without impacting your data.


I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!


Jerry_57

HP Support

I'm an HP Employee.


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