• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Microsoft Windows 11

My hp victus screen ,the bottom of the screen to above the average taskbar length flickers with lines showing on the portion ,black lines . I have tried the driver diagnostics , updated the intel driver , even in the bios the screen flickers . I tried connecting it to an external monitor, the screen didn't show any flicker in the monitor while continuing filtering on the laptop screen , I even took a screenshot shot of my laptop screen but in the monitor it showed the picture perfectly without any flicker. The bottom portion only flickers not the whole screen but some repair shop guyz are saying to replace the whole screen costing around 7 thousand rupees and hp service didn't connect any agent on the call for me to ask about this query and official hp serviceman. Suggest me what should I do . I heard about the e2 cables and connection problems that they might be the issue but I'm not able to confirm it ..suggest me what to do , best course plan for a quick and relatively budget friendly option 

1 REPLY 1
HP Recommended

Never trust a local shop, only some well know shops are trusted. In the past, my neighbour saved  Rs20,000 by not trusting a local repair shop; later he got his issue fixed by paying only Rs500 because he trusted me instead. The fault was in the charger, but the local shop insisted it was the motherboard. For your issue, I strongly suspect it's the display cable and display cable price is not expensive, it's reasonable. Now to confirm its cable or panel and If you want to get it fixed then best option is visiting an authorized HP service center. Certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue. 

 

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator(Make sure to select your location first)

Call before visit, ask for required documents, etc especially if not under warranty. Also take video of laptop condition in service center before providing them. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->