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Victus by HP Gaming Laptop 15-fa0000 (680A2AV)
Microsoft Windows 11

My hp victus screen ,the bottom of the screen to above the average taskbar length flickers with lines showing on the portion ,black lines . I have tried the driver diagnostics , updated the intel driver , even in the bios the screen flickers . I tried connecting it to an external monitor, the screen didn't show any flicker in the monitor while continuing filtering on the laptop screen , I even took a screenshot shot of my laptop screen but in the monitor it showed the picture perfectly without any flicker. The bottom portion only flickers not the whole screen but some repair shop guyz are saying to replace the whole screen costing around 7 thousand rupees and hp service didn't connect any agent on the call for me to ask about this query and official hp serviceman. Suggest me what should I do . I heard about the e2 cables and connection problems that they might be the issue but I'm not able to confirm it ..suggest me what to do , best course plan for a quick and relatively budget friendly option 

3 REPLIES 3
HP Recommended

Never trust a local shop, only some well know shops are trusted. In the past, my neighbour saved  Rs20,000 by not trusting a local repair shop; later he got his issue fixed by paying only Rs500 because he trusted me instead. The fault was in the charger, but the local shop insisted it was the motherboard. For your issue, I strongly suspect it's the display cable and display cable price is not expensive, it's reasonable. Now to confirm its cable or panel and If you want to get it fixed then best option is visiting an authorized HP service center. Certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue. 

 

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator(Make sure to select your location first)

Call before visit, ask for required documents, etc especially if not under warranty. Also take video of laptop condition in service center before providing them. 

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Thankyou for your reply , it was very encouraging. What might be the odds of the problem being the display cable , because the flicker size has increased a bit today as compared to yesterday around a inche more , this has happened before with the laptop however on switching off the laptop for some time and starting it again after 5-6 hours the issue disappeared, I knew it was a bit of problem but I ignored it as a one time thing but this time even after switching it off for a while the problem still remained . As it was Sunday the hp service , customer care or any hp agent/ expert didn't receive my call. I'm a bit worried now since if it's a screen problem it might cause a hefty amount. How likely is that I won't have to replace the screen just the cables , also I'm presently in kurukshetra Haryana and here it shows just a hp seller types shop as the service centre , will they be able to solve my problem also how long would it take to fix this issue and how much cost can I expect it to be

HP Recommended

Keep laptop lid open in one place. Only close when traveling with it. This will avoid getting it worst. It's Sunday, so call Tommorow. As for shop, if it is shown in the link I provided you then it can likely help in your case. if those flickering or lines changes with lid movement, the cable/hinge area becomes more likely.  Display cable / hinge-side cable issue: roughly ₹2,000 to ₹6,000. For screen, it is bit more. 

 

About repair time, it is usually same day to a few hours if the part is already in stock and it’s just a straightforward screen or cable job.

Only authorised hp service center can tell exactly cause and price. Also, remember what I said above about taking video in service center 

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