wifi is not showing in my laptop

[Raj5371]

wifi which is connected to my mobile phone, that wifi is not showing in my laptop

[Raj5371]

facing this isuue from last 3-4 years

[VikramTheGreat]

Hi @Raj5371,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the screenshot. Here’s what I see:

• Your mobile is connected to “The Imperial Hostel GF-5G”, which is a 5 GHz Wi-Fi network.
• Other networks listed include Airtel_Imperial first flour (2.4/5 GHz) and The Imperial Boys Hostel-1F.
• The issue: Your HP laptop cannot see the same Wi-Fi network that your phone is connected to.

Why This Happens

Most HP laptops (especially older models or those with entry-level Wi-Fi cards) do not support 5 GHz Wi-Fi bands. If your laptop only supports 2.4 GHz, it will never detect a 5 GHz network like “The Imperial Hostel GF-5G.”

How to Check Your Laptop’s Wi-Fi Capability

1. On your HP laptop, press Windows + R, type: cmd

and hit Enter.

1. In Command Prompt, type: netsh wlan show drivers
2. Look for: Radio types supported
   • If it says 802.11b/g/n, your laptop supports only 2.4 GHz.
   • If it says 802.11a/b/g/n/ac, it supports 5 GHz.

Solutions

• Option 1: Connect to a 2.4 GHz Network
  • Your router likely has a 2.4 GHz SSID (e.g., “Airtel_Imperial first flour”).
  • Connect your laptop to that network instead.
     
• Option 2: Enable Dual-Band or Rename SSIDs
  • If your router combines 2.4 GHz and 5 GHz under one name, separate them and connect to the 2.4 GHz band.
     
• Option 3: Upgrade Wi-Fi Adapter
  • If your laptop only supports 2.4 GHz, you can buy a USB Wi-Fi adapter that supports 5 GHz (802.11ac).
  • They are inexpensive and easy to install.

👉 Here’s the official HP guide for Wi-Fi troubleshooting:
HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat