Poly E70 Studio Camera Issues

[CarlosEufracio]

I have a mac mini that is on MacOS 15.5 that utilizes the Poly E70 Studio Camera.   The camera at first did not want to open the shutter so i reset it as it was not being seen in the Poly Lens desktop app.   From there it would open halfway and stay stuck,  again i would reset it.   Finally got it to open all the way and when starting a teams meeting it would show a camera available but within a few seconds the camera would drop off and no longer be displayed as an option.  It is on the latest firmware update per the poly lens app,  not sure what else to do.  This camera has been problematic since the first day we got it.  

[SteffenBaierUK]

Hello @CarlosEufracio ,

Welcome to the HP community.

Unfortunately, your post does not contain the currently used Software version for the HP Poly produc you use. 

This is important, especially in the future, when someone finds this post in days, months, or years.

Please do not simply edit the original post, but reply with the versions.

In the Video FAQ or the Read 1st section, we remind users why this is important.

How are you powering the Studio E70? How long is the USB Cable?

I am not aware if you know, but the Poly Studio E70 camera is not officially supported to be used with an Apple Mac or Windows PC as this is not listed in the Data Sheet. Only Poly Video devices like a Studio G62 or G7500 or other Poly Studio X models are officially supported.

If no other volunteers reply, I suggest you contact our Support organization in your region. Details are in my Signature.

Best regards

Steffen Baier