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‎07-25-2025 11:26 AM

HP Recommended

i have a pink hp laptop and the mouse isnt on the screen or working i have tried all the things chat gpt has told me to do nothing is working my 3 year old was on ot before and it was working fine he has pressed somthing thay has caused it to stop working 

1 REPLY 1

‎07-28-2025 08:56 AM - edited ‎07-28-2025 08:58 AM

HP Recommended

@alana16, Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

 

Also, could you clarify whether you're using an external mouse or referring to the laptop's touchpad?

 

We're looking forward to helping you get back up and running! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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