ANC not working on Voyager focus 2 2025 model.

[vinu14]

Hi. I am facing the same issue. I tried ordering two headsets from Amazon and i am facing the same issue. The ANC for the speaker do not seem to be workign as expected. Please help. I tried below troubleshooting tips
1) disable/reset wearing sensor

2) updated to the latest version in poly lens app

3) tried factory reset for the device and turned it on and off. 

I am connecting it using the dongle provided. Also tried on iphone through bluetooth. Also tried on a different workstation at my office. This probelem is still there. please help

Reply

[Meghana_10]

Hello @vinu14, Welcome to the HP Poly Support Community. 

Thanks for reaching out about your query regarding the Poly Voyager Focus 2.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

To help us get started on resolving your issue, could you please try a few troubleshooting steps provided below so that I can assist you further?

It sounds like you've tried a number of troubleshooting steps already. Here are a few more suggestions that might help resolve the Active Noise Cancelling (ANC) issue on your Poly headset:
 

Check ANC Settings in Poly Lens App:

• Ensure that the ANC is enabled and set to your desired level. In the Poly Lens App, navigate to the settings for ANC and try switching between different ANC modes. You may find modes such as Adaptive, Standard, or Off. Experiment with these to see if they make a difference.

Ensure Proper Fit:

• The effectiveness of ANC can greatly depend on the fit of the earbuds or headset. Make sure the earbuds seal well within your ears or that the headset is snug, as an improper fit can affect noise cancellation performance. Try using different sizes of ear tips if available.

Environmental Factors:

• Some ambient sounds may be harder to cancel out than others. Test the ANC functionality in various environments to ensure it's not an issue with specific types of noise.

Software Compatibility:

• If you are using softphone applications or other software that interacts with the audio settings, check for any software-specific settings that may influence how audio and ANC are managed. Ensure that the Poly software is compatible with any third-party software you are using.

Device-Specific Settings:

• Different devices like workstations and iPhones may interact differently with audio hardware. Ensure that all device-specific settings, especially those related to sound and Bluetooth, are correctly configured.

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana

[Meghana_10]

Hi there! @vinu14

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Have a great day ahead!
Regards,
Meghana

[Meghana_10]

@vinu14 I hope this message finds you well. 

I wanted to follow up on the query that we discussed earlier and confirm that it has been successfully resolved.

If you still need further assistance or have any additional questions, please do not hesitate to reach out to us. 

We are here to assist you and provide any necessary support.

Regards,
Meghana