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‎10-11-2025 02:19 AM

HP Recommended

Hi. I am facing the same issue. I tried ordering two headsets from Amazon and i am facing the same issue. The ANC for the speaker do not seem to be workign as expected. Please help. I tried below troubleshooting tips
1) disable/reset wearing sensor

2) updated to the latest version in poly lens app

3) tried factory reset for the device and turned it on and off. 

 

I am connecting it using the dongle provided. Also tried on iphone through bluetooth. Also tried on a different workstation at my office. This probelem is still there. please help

 
 
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